Company Policy & Privacy
We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
OUR COMPANY PROFILE - See Presentation
OUR COMMITMENT TO SERVICE
AK International strives to ensure you as our valued customer are satisfied with the product, price and quality of any products ordered with us.
AK ensures that all orders will be processed and shipped within 48 hours of receipt should stock be available. If AK cannot fulfill orders within this 48-hour time frame the customer will be notified
of the delay and advised of the expected delivery of goods ordered.
You must be able to use these devices subject to your national and state medical regulations in order to purchase them. If you have questions about legal obligations regarding sales or purchase of medical devices and products, you should consult with your government authorities.
- When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
- Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
- If you choose to subscribe to our free newsletter, you will receive your newsletter once every fortnight, which contains information on special offers, giveaways or special discounts. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. Clear unsubscribe details are always shown on the newsletter.
- We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, you are never forced to fill in these surveys. Furthermore, should you choose to fill in the surveys, you can choose to remain anonymous.
MONEY BACK GUARANTEE
AK International strongly believes in customer satisfaction and therefore extends a 14-day money back guarantee on all internet purchases.
Should you not be completely satisfied with the quality of your order once it is received, we will happily arrange a refund for any unused goods. The refund is payable once goods are returned to, and received by AK International.
BEFORE you return ANY goods please contact us at:firstname.lastname@example.org - This is essential so that we can best advise you where to return the goods and also the ESSENTIAL information for CUSTOMS so that you will not incur any penalties relating to the regulations for the CUSTOMS of each country.
PLEASE NOTE: Refunds for USED goods will be subject to review. For specifics please contact us at: email@example.com
We are unable to offer refunds on shipping & handling.
RETURN POLICY GUIDELINES
- It is the responsibility of the customer for return shipping items. This must be done by a trackable service: EMS, FedEx, UPS...
- All returns must be accompanied by the original tax invoice and a accompanying note that indicates the reason for return.
- The warranty card (if applicable) must be present and not filled out.
- The packaging must be as it was when the parcel was delivered to you.
- All returns must meet an inspection to be accepted.
- All returns should be sent to: AKI Address: Mena House, 316-500, Al Mena Road, Al Raffa, Bur Dubai, P.O.Box : 120184, Dubai UAE