Company Policy & Privacy

Please take a few moments to read over and understand our Service Commitment, Money Back Guarantee, Privacy Policy and Return Policy. Should you have any queries please email us: info@akiuae.com

OUR COMPANY PROFILE - See Presentation

OUR COMMITMENT TO SERVICE

Mesotherapy Worldwide (MW) strives to ensure you as our valued customer is satisfied with the product, price and quality of any products ordered with us.  

MW ensures that all orders will be processed and shipped within 48 hours of receipt should stock be available. If MW cannot fulfill orders within this 48 hour time frame the customer will be notified in writing of the delay and advised of the expected delivery of goods ordered.

You must be able to use these devices subject to your national and state medical regulations in order to purchase them. If you have questions about legal obligations regarding sales or purchase of medical devices and products, you should consult with your government authorities. 

 

OUR PRIVACY POLICY

  1. This store does collect demographic data and personal data to provide you a better internet experience.
  2. Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.
  3. We have security measures in place to attempt to protect against the loss, misuse & alteration of customer data under our control. We impose strict rules on all our staff that will ensure your privacy is maintained. 
  4. We hate spam as much as you do. Actually, I think we hate it more since we get something like 50-odd junk e-mails each day. So, we will NEVER send you any unsolicited e-mail. If you choose to subscribe to our free newsletter, you will receive your newsletter once every fortnight. Clear unsubscribe details are always shown on the newsletter.
  5. If you choose not to receive our free weekly newsletter, we will only contact you to answer your queries and/or send you your order confirmation. We will not contact you anytime else.
  6. We may from time to time, send you pertinent information on special offers, giveaways or special discounts should you choose to subscribe to it. In any case, you will receive no more than one (1) of such e-mails every fortnight.
  7. We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, you are never forced to fill in these surveys. Furthermore, should you choose to fill in the surveys, you can choose to remain anonymous.

 

MONEY BACK GUARANTEE

Mesotherapy Worldwide strongly believes in customer satisfaction and therefore extends a 14 day money back guarantee on all internet purchases.

Should you not be completely satisfied with the quality of your order once it is received, we will happily arrange a refund for any unused goods. The refund is payable once goods are returned to, and received by Mesotherapy Worldwide. 

BEFORE you return ANY goods please contact us at:info@akiuae.com - This is essential so that we can best advise you where to return the goods and also the ESSENTIAL information for CUSTOMS so that you will not incur any penalties relating to the regulations for the CUSTOMS of each country.

PLEASE NOTE: Refunds for USED goods will be subject to review. For specifics please contact us at: info@akiuae.com 

We are unable to offer refunds on shipping & handling.
 

RETURN POLICY GUIDELINES

  1. It is the responsibility of the customer for return shipping items to MW. This must be done by a trackable service: EMS, FedEx, UPS...
  2. All returns must be accompanied by the original tax invoice and a accompanying note that indicates the reason for return.
  3. The warranty card (if applicable) must be present and not filled out.
  4. The packaging must be as it was when the parcel was delivered to you.
  5. All returns must meet an inspection to be accepted.
  6. All returns should be sent to: AKI Address :Mena House, Shop #03, 316-500, Al Mena Road, Al Raffa, Bur Dubai, P.O.Box : 120184, Dubai UAE